"We Don't Have Email"

Image Courtesy: Smithsonian National Air and Space Museum

I had an experience today that nearly resulted in an aneurysm. I was attempting to communicate with a division of a multi-billion dollar pharmaceutical firm in the US, and trying to get an email address to send important medical information...

The response that caused the meltdown: "we don't have email."

Granted the subsidiary is in North Carolina...a place not widely known for it's technological prowess (although it IS home to what we in Silicon Valley refer to as "Silicon Valley East" [Research Triangle Park, NC] and the place where powered-flight was made a reality by Orville and Wilbur Wright at Kittyhawk, NC in 1903)

But no email.

So I figured that I would at the very least point these multi-billion dollar firms to a place that provides email service at a cost even a brain-damaged MS-patient living on Social Security can afford (Ironically one of the companies that pioneered public internet services in the USA...Network Solutions.)

No, I'm not a salesperson for NS, but I think it is next-to-Neanderthal for ANY US company to tell someone that it does not have email in the 21st-Century...especially a subsidiary of a Bizzilion-dollar pharmaceutical company :S

--mattergy