Legalized Theft

Why does it seem that so many companies spend all their time figuring out new ways to "legally" NOT provide promised services for which the consumer PAYS?

My wireless provider charges an obscene amount of money for "pay-per-use" text messaging, even though I already pay over $60 per month for text service.

I tried getting answers about this odd billing through their website, but was treated only to an automated response system that DOESN'T address the problem.

I called them, but was treated as if I was either a complete idiot, or didn't have a firm grasp of the English language. :S

I received AND sent only 10 text messages last month but was charged over $US 200 (not including the $60 fee I pay for 1000 "free" incoming messages).

I don't usually desire that ANYONE should burn in Hell for eternity, but the people who knowingly practice this sort of deceptive and questionable, yet "unresolvable" billing deserve it, IMHO.